Please read carefully before placing a preorder.
1. Order Confirmation
An 85% deposit is required to validate and confirm a preorder. The remaining 15% balance must be paid once the item has arrived and is ready for delivery. Full payment must be completed before delivery or pickup.
2. Customization
Preorder clients may customize the size, colour, fabric, finish, material and other available details of their items.
All customization details must be confirmed in writing before production begins. Once approved and sent for production, no changes can be made.
Clients are responsible for confirming that the selected size is suitable for their space and can pass through all doors, hallways, staircases and lifts.
3. Colour, Fabric & Finish Variations
Slight variations in colour, grain, texture, pattern or finish may occur due to lighting, screen display, production batches or the natural characteristics of the material. These minor variations are not considered defects.
4. Production & Delivery Time
Delivery timelines begin after production has been completed:
- Air Shipping: 14–20 days after production.
- Sea Shipping: Approximately 60 days after production.
All timelines are estimates and may be affected by production, customs clearance, port delays, weather, logistics or other circumstances beyond our control. Clients will be informed of any significant delay.
5. Delivery & Installation
Delivery and installation fees are charged separately unless stated otherwise. The client must provide the correct delivery address, contact details and any relevant access information.
Additional charges may apply for difficult access, redelivery, special handling or installation.
6. Cancellation & No-Refund Policy
All preorder items are final sale and non-refundable because they are specially sourced or produced according to the client’s request.
Once payment has been made and the order has been processed, it cannot be cancelled, changed or refunded.
7. Conditional Exchange Policy
An exchange will only be considered if:
- The item received is different from the confirmed order.
- The item has a genuine manufacturing defect.
- The issue is reported within 24–48 hours of receiving the item.
- The item remains unused, unaltered and in its original condition, with all packaging intact.
- Clear photos and videos of the item, packaging and issue are provided for assessment.
8. Exchange Exclusions
An exchange will not be accepted for:
- Damage caused by improper handling, misuse, incorrect assembly or accidents after delivery.
- Normal wear and tear.
- Minor colour, texture, grain or finish variations.
- Change of mind, incorrect measurements or an error in the client’s selection.
- Any issue reported after the 48-hour reporting period.
9. Inspection Upon Delivery
Clients are advised to inspect their items immediately upon delivery. Any visible damage, defect or incorrect item must be reported promptly with clear photo and video evidence.
10. Acceptance of Terms
By making the 85% deposit, the client confirms that they have read, understood and agreed to these preorder terms and conditions.